Frequently asked questions

BotWapi is a communication and automation platform built on the official WhatsApp Business API. It helps businesses automate customer conversations, manage multi-channel chats, and streamline workflows across WhatsApp, Facebook Messenger, Instagram, and more.

BotWapi is designed for businesses of all sizes — from small shops and startups to large enterprises in e-commerce, healthcare, education, events, and beyond.

No. BotWapi has a simple, user-friendly interface with drag-and-drop builders and ready-to-use templates, so you can start without coding knowledge.

Yes. BotWapi uses the official WhatsApp Cloud API provided by Meta, ensuring secure, compliant, and enterprise-grade communication.

BotWapi offers more than just API access. It combines chatbots, CRM, automation, dynamic experiences, loyalty programs, and multi-channel communication in one platform, giving you an all-in-one business solution.

The WhatsApp Business App is for small businesses with limited features, while the WhatsApp Business API (used by BotWapi) is for medium and large businesses that need automation, multi-agent support, and advanced integrations.

No. Facebook Business Verification is required to use the official WhatsApp Business API. BotWapi guides you through this process.

Yes. Through BotWapi, multiple agents can log in and manage conversations via the Unified Team Inbox.

Yes. BotWapi supports all message formats including text, images, videos, PDFs, voice notes, and even interactive message templates.

Yes. BotWapi enables both customer support and sales outreach with automation, chatbots, and live agent support.

WhatsApp templates are pre-approved messages required for outbound campaigns. BotWapi helps you create, submit, and use these templates.